IT Support

The FirstLink Difference

Comprehensive IT Support & Rock Star Service

FirstLink offers a full range of IT Support services. It begins with IT consulting services to strategize network configurations and disaster recovery plans through remote support of your virtual desktop and 24/7 monitoring and mitigation against cyberattacks. We are a one stop shop for all your IT support needs. Our expertise and span of services makes FirstLink a clear choice as your Managed Services Provider.

We fix problems you have now and then set up monitoring and training oversight systems, so they do not happen again. We do not trap you in a contract, but we’ll provide IT support to fit your needs. Whether it’s hourly remote help or a scheduled maintenance contract, we have the right solution for your company. Also, we are SOC 2 and HIPAA compliant, so you can rest assured that we are providing top IT information, practices and security for your business.

FirstLink IT Support Services Offered

Managed IT Services

Allow FLT to be your IT department! We offer customizable packages and peace of mind knowing that your IT needs are professionally cared for at a reasonable rate.

Customized packages
Your personal IT department

IT Consulting

IT Consulting: FirstLink provides strategies for efficient network configuration, business continuity plans, cybersecurity prevention and mitigation, remote support solutions and more.

Analysis
Strategy
Implementation

Cloud Migration

FLT will move your business on-premise data and applications architecture into a virtual environment. Work more efficiently from anywhere from the cloud.

Strategize
Implement

Equipment Procurement

FLT understands that smooth and trouble-free operation of business depends on reliable hardware and software and its maintenance. Let us handle worry about the right tools for the job such as devices and firmware.

Hardware
Software
Maintenance

Server and Network Administration

Server & Network Administration

FirstLink provides 24×7 remote monitoring and management of your network to maximize speed, uptime and security. Server administration services include configuration and deployment, 24×7 monitoring and management and backups with innovative storage and server visualization technology.

24×7 Management
Maximize speed, uptime & security

Cybersecurity and Surveillance

Cybersecurity & Surveillance

FirstLink’s security & compliance services protects your business against possible cyber threats. We meet SOC 2 compliance standards. FLT delivers physical surveillance systems & smart technology systems customized for your specific needs as well.

Cybersecurity against threats
Physical surveillance systems
SOC 2 Compliant

Business Continuity

At FLT, we take business continuity seriously and develop disaster recovery plans to protect you when the unforeseen happens.

Protect your business against the unknown
Strategy
Implementation

Remote Work

FLT is ready to handle all your remote IT support needs for virtual desktops and cloud software applications.

Remote employees
Remote security

Telephony or VoIP Solutions

Telephony/VoIP Solutions

FLT partners with two first in class offerings.

BluIP
RingCentral

Our Work

Local Dental Practice
National Sign Company
Financial Services Company

Local Dental Practice

Challenge

A rapidly growing dental practice needed to scale from one dentist in a small office to a much larger staff and a newly purchased larger office space. They had a single computer, no network and outdated dental software.

Solution

FirstLink procured more computers along with a server and setup a network with a permission structure that provides HIPAA Compliance for their patients. We updated their dental software to the current version and provided a business continuity solution that keeps them working, securely. The dentist wanted to add in-room digital x-rays and a physical surveillance system which we included in the network and system upgrades. Currently, FirstLink provides managed IT support for their computers, network and surveillance system and meets with them on a quarterly basis to discuss any changes to their system and future project planning.

National Sign Company

Challenge

A nationwide sign organization wanted to move their staff out of their office environment and into a remote environment where they can still share files and communicate effectively.

Solution

FirstLink installed a cloud continuity solution for each remote worker that backup their workstations at a file and operating system level. We migrated their email to Office 365 and helped them set up their groupware so they can collaborate within their team. Currently, FirstLink hosts their website and cloud continuity solution and provides managed services for their workstations, phones and their Office 365 software.

Financial Services Company

Challenge

A local financial services company was required by their broker dealer to use their Office 365 email subscription but did not provide them the rest of the Office products for their file management and team communication. This resulted in each employee using individual solutions that did not work together or provide security for their clients.

Solution

FirstLink purchased a new domain name and set up a corporate Office 365 account for the company under the new name and setup active directory for each user to ensure security and business continuity. We migrated each employee’s disparate files to the new file management system with a permission structure that ensures files are kept secure and backed up. Currently, FirstLink provides managed services to their two office locations for their workstations, network and servers and supports their Office 365 software.